Monique Jordan
Director Organizational Change Management at Pearson

Hackathon Public Profile

4 years 2 months ago
Monique Jordan commented on Working for the Customer not 'The Man'
Chris, Thank you for your feedback. I have added a few steps and reframed the need and use of a facilitator making it more lightweight -- I believe. More
4 years 2 months ago
Monique Jordan commented on Working for the Customer not 'The Man'
Richard sorry for the delayed response, I went off grid for the holiday weekend! I believe the issue of adaptability is a cultural issue. In my mind, culture is a reflection of the way people have a... More
4 years 2 months ago
Monique Jordan commented on Working for the Customer not 'The Man'
While I am not sure I agree with you on every point, I will say that I do agree on others. I’d like to start with you last comment first which I happen to agree with (conceptually). The type of t... More
4 years 3 months ago
Monique Jordan commented on The system of Leadership
Jenifer, I am happy to edit and repost. The original post was drafted quickly to beat the deadline and definitely needs some editing. I will repost an edited version tomorrow and hope you come back... More
4 years 3 months ago
Monique Jordan commented on Role NOT Position
Ayomi, you make a valid point that is an inherent part of the problem -- self-worth is attached to title or even profession. With all changes there is resistance and I expect much of the resistance (... More
4 years 3 months ago
Monique Jordan commented on Rethinking the Work of Leadership
Dan, the answers [to getting people engaged] are clear, well understood and have been known for decades as you point out through the quotes from Drucker and Peters. The example from TELUS is intriguin... More
4 years 3 months ago
Monique Jordan posted Role NOT Position
4 years 3 months ago
Monique Jordan posted Working for the Customer not 'The Man'
4 years 3 months ago
Monique Jordan commented on Role NOT Position
Fiona, Brilliant!!! I looked at the videos and they say exactly (only better) what's rolling around in my head. I do get systems thinking and agree the goal is not to teach the concept but to live ... More
4 years 3 months ago
Monique Jordan commented on Working for the Customer not 'The Man'
Stephen, I agree with you and that is the point. I decided this year I was going on a mission of covert-disruption (which is the under-lying theme in all I do). My experience of making large scale c... More
4 years 3 months ago
Monique Jordan commented on Role NOT Position
Great conversation and yes we clearly all understand and see the value of a systems perspective but how do we move this idea past the 'believers'? Trying to teach the concepts of systems thinking bef... More
4 years 3 months ago
Monique Jordan posted The system of Leadership
4 years 4 months ago
Monique Jordan commented on Working for the Customer not 'The Man'
Harrison, Apologies for the delayed response, somehow I missed your comment and would like to provide my thoughts on the dilemma you presented. The way I see HR and employees is similar to the refere... More
4 years 4 months ago
Monique Jordan commented on Working for the Customer not 'The Man'
Yes most definitely and you interested in helping us out More
4 years 4 months ago
Monique Jordan commented on Role NOT Position
Fiona, I fully understand and appreciate the influence structure (the system) has on outcomes. I agree that we need to make a change in the system and saying that we should stop using command and co... More
4 years 4 months ago
Monique Jordan commented on Role NOT Position
Thank you , I will check out the book More
4 years 4 months ago
Monique Jordan commented on Role NOT Position
Fiona, I agree that temporary work contracts seem scary when set against the backdrop of current organizational norms. And surely this idea must be able to sustain people's livelihood which would re... More
4 years 4 months ago
Monique Jordan commented on Role NOT Position
Fiona & Heidi, very interesting comments and thoughts from both of you. I don't think it is by accident that we are looking at ways (hacking) HR can help increase adaptability. There is a very uniqu... More
4 years 4 months ago
Monique Jordan commented on Role NOT Position
Ulrich, you are spot on! Moving to role-based work is a way to flatten our orgs and become more adaptive. While the actual title is more symbolic in nature, it is important to realize that these typ... More
4 years 4 months ago
Monique Jordan commented on Role NOT Position
Heidi (and all) , thank-you for your thought provoking comments. It is beginning to feel like we are converging towards something that is tangible, doable and efficacious. What I am suggesting so... More
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5Comments

Role NOT Position

Positions (and accompanying titles) are reflective of the rigid, hierarchical, fear-ridden and overly centralized organizations that [irrespective of the organization and by themselves] both set-up an
By Monique Jordan on July 17, 2021
teams
value creation
social
values
engagement
corporate alignment flexibility
meritocracy
#flexibility
monique-jordan_1's picture
7Comments

Working for the Customer not 'The Man'

Bosses aka “the man” frequently blur the line of sight to the customer forcing people to choose between meeting the needs of the boss or the customer.
By Monique Jordan on July 17, 2021
customer focus
performance management
service oriented
natually adaptive
#Openness & Transparency
flexibility
monique-jordan_1's picture
12Comments

Working for the Customer not 'The Man'

Bosses aka “the man” frequently blur the line of sight to the customer forcing people to choose between meeting the needs of the boss or the customer. The fact that the boss doles out reward [raises, good evaluation, promotion etc.] and punishment [poor assignments, no raise or even firing] based...

By Monique Jordan on June 11, 2022
customer focus
performance management
service oriented
natually adaptive
Openness & Transparency
flexibility
monique-jordan_1's picture
45Comments

Role NOT Position

1.  TITLE: Role Not Position

 

2.  SUMMARY:

Positions (and accompanying titles) are reflective of the rigid, hierarchical, fear-ridden and overly centralized organizations that [irrespective of the organization and by themselves] both set-up and reinforce non-adaptive behavior. 

What if we did away with traditional positions (and related...

By Monique Jordan on June 11, 2022
teams
value creation
social
values
engagement
corporate alignment flexibility
meritocracy
monique-jordan_1's picture
2Comments

Self preservation

 

Businesses are designed to reinforce their existing structures (self preservation) and are naturally resistant to drastic change.  Similar to the immune system that attacks a newly implanted organ as a hostile invader, in a reflexive manner, even when the organ is required for life,  organizations reflexively destroy new...
By Monique Jordan on May 17, 2022
adaptability
hierarchy