Andrew Mayo Andrew Mayo

This is the essence of what is called "the service profit chain". Unfortunately most CEO's and CFO;s don't read this stuff. I think its up to HR to make them aware Andrew More

We can get over enthusiastic, even pretentious, about the influence that HR can have over business operations. Neil Roden was castigated in the HR press for not preventing the excesses of the investme... More

I have never been an employee (or director) of Standard Chartered but I endorse all you say. For me they are a role model of responsible governance and professional management and indeed - Gordon Brow... More

Change is not the only constant in my view. Human nature has not changed over the ages - read the Old Testament. The history of "progress" is about the battle between forces for change and human natur... More