This case study is about the horizontal management model developed and implemented at VAGAS, a Brazilian software company for the recruitment market, and its main underlying ideas.
LiveOps is the only contact center (call center) leader focused on providing the full platform, applications, and talent in the cloud. Consumers increasingly expect on-demand information and con
Background:Why is innovation elusive and hard? Organizations invest big money chasing ‘Breakthrough Innovations.’ According to 2012 Global Innovation Study by Booz &a
Sitting in her corner seat at the Noida, India office, Sheetal’s job entailed; ensuring successful ticket query responses for a premier national retail client based in North America.In any other s
At Experian Latin America, aiming to systemize innovation as a capability in an increasingly competitive market, we implemented an ideation platform that mirrors our company’s people-oriented ma
‘Why not?!’ is the motto of Open Government Places. Open Government Places allows civil servants to cut through the red tape, join forces, and share government forward.
This time of year we tend to subject ourselves to tough review. We zero in on our practices and tendencies and resolve to take up new, positive habits--and, more importantly, to break the bad. It can be a productive exercise if approached with a clear eye and dedicated follow-through. My question:...
