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customer focus
customer focus
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Hack
Barrier
Blog
MIX TV
7
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678
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Working for the Customer not 'The Man'
Bosses aka “the man” frequently blur the line of sight to the customer forcing people to choose between meeting the needs of the boss or the customer.
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Hack by
Monique Jordan
Monique Jordan
on July 17, 2021
Co-Authored By
Matt Frost
Matt Frost
,
Monique Jordan
Monique Jordan
,
Heidi De Wolf
Heidi De Wolf
,
Fiona Savage
Fiona Savage
,
Stephen Achilles
Stephen Achilles
customer focus
performance management
service oriented
natually adaptive
#Openness & Transparency
flexibility
9
Comments
645
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Mix It Up
Most large companies are a collection of silos, with employees who are so focused on their area of specialization they may be missing key opportunities and threats.
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Hack by
Deb Seidman
Deb Seidman
on July 17, 2021
Co-Authored By
Madhusudan Rao
Madhusudan Rao
,
Leonardo Zangrando
Leonardo Zangrando
,
Perry Timms
Perry Timms
,
Helen Amery
Helen Amery
,
Sam Knuth (Folk-Williams)
Sam Knuth (Folk-Williams)
experimentation
collaboration
networks
purpose
customer focus
rotation
#Diversity
0
Comments
541
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What you can learn from the world's best sales organizations
Four key characteristics distinguish superior sales organizations from their rivals.
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Story by
Robert Mackey
Robert Mackey
on January 25, 2022
Sales process
customer focus
High Performance Teams
Robert Mackey
sales benchmarking
1
Comments
492
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In-source the Customer
Instead of perfecting a product or service that meets all the internal demands (the good and the bad), put your best customers on development teams.
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Hack by
Sean Schofield
Sean Schofield
on July 29, 2021
customer collaboration
customer experience
customer delight
customer focus
0
Comments
438
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First Line Manager: Some Customers Deserve Peanut Butter
I realized early in my career some customers are different than others. These are special customers and regular customers.
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Story by
Jim McGriff, Jr.
Jim McGriff, Jr.
on September 17, 2021
customer focus
Management
Authentic Leadership