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customer delight
customer delight
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Story
Hack
Barrier
Blog
MIX TV
16
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821
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What if customer delight was our only measurement?
I propose that businesses should adopt an approach of publicly reporting on customer delight/satisfaction in the same way that financial performance is reported today.
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Hack by
Rudi Sellers
Rudi Sellers
on October 30, 2021
customer delight
customer
satisfaction
Measurement
top down
CEO
openness
engagement
measuring performance
Research and development
1
Comments
492
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In-source the Customer
Instead of perfecting a product or service that meets all the internal demands (the good and the bad), put your best customers on development teams.
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Hack by
Sean Schofield
Sean Schofield
on July 29, 2021
customer collaboration
customer experience
customer delight
customer focus