The Busting Bureaucracy Hackathon

Phase 2: IMAGINING ALTERNATIVES TO THE BUREAUCRATIC MODEL

Answer by sean-schofield on May 16, 2014, 2:26 pm

By Sean Schofield on May 16, 2022
Fill the empty chair. As Gary has mentioned, Jeff Bezos apparently keeps an empty chair in the boardroom to represent the customer; to, roughly speaking, inspire those present to ask questions and explore needs on behalf of those absent. To break bureaucracy, fill the empty chair. Make the customer visible, and present in tight feedback loops such that whatever is being provided or produced is about the consumer/client/customer/audience.

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