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Serve peers and customers not the boss
In the traditional bureaucratic structure, employees are accountable to their bosses, who are accountable to their bosses, and so on up the management chain. This adds a lot of management overhead, delays decision-making, and encourages politics. It’s time to break the tight bond between accountability and the organizational hierarchy.
The post-bureaucratic organization is defined by broader perspectives like:
- peer-to-peer accountability
- customer obsession