The Busting Bureaucracy Hackathon

Phase 3: Ideas for Busting Bureaucracy (Part 1)

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Serve peers and customers not the boss

In the traditional bureaucratic structure, employees are accountable to their bosses, who are accountable to their bosses, and so on up the management chain. This adds a lot of management overhead, delays decision-making, and encourages politics. It’s time to break the tight bond between accountability and the organizational hierarchy.

The post-bureaucratic organization is defined by broader perspectives like:

  • peer-to-peer accountability
  • customer obsession

Contributions

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Instead of perfecting a product or service that meets all the internal demands (the good and the bad), put your best customers on development teams.

By Sean Schofield on July 17, 2021

As many of you are aware that traditional bureaucracy operates as "permission to act". Employees are conditioned by management to always seek permission/approval before they act. In order words, there is implied negative consent and positive consent has to be explicitly sought.
One of the approach to bust this...

By Prashant Desai on July 14, 2021

Navigating from A to B can be a tedious affair. High traffic volumes often lead to bottlenecks and accidents that adversely impact the efficiency of transportation systems; causing delays, increased fuel expenditures, pollution, and mental stress. Consulting traffic reports and GPS maps generally offers few alternatives that bypass clogged arteries...

By Naser Muja on July 7, 2021

In order to have a streamlined, cost-efficient and powerful organization, we need to think as if we start the organization right now and without any restrictions. We only think of the customer, our employees and other stakeholders. It is not the management team or consultants, who do the design, but...

By Erwin Pfuhler on June 14, 2022

Design some explicit "systems" to operate by.

Systems that include responsibility for quality, timely delivery of product/service whilst adhering to the laws of the land.... and producing a profit whilst doing it.

These are not "nice to have", "goals" or "aims"; these are often contracted obligations between the corp....

By Julian Wilson on June 11, 2022

Modern means of transparent communication are making present governance approaches obsolete. Since the Industrial Revolution, organisations have developed top-down, hierarchical, command and control governance arrangements in a climate of slow, uncertain, incomplete and often secretive communications to meet mass markets of relatively uninformed individual end-users/citizens in independent nation states. These...

By Graham Douglas on June 8, 2022

In Phase 1 of this hackathon, submitters were asked how bureaucracy makes my job tasks (e.g., submitting an expense report) harder or easier. I cited the following factors:

- the amount of time I have to spend interacting with the bureaucracy,
- the amount of training that I have...

By Robert Marshall on June 2, 2022
alberto-blanco's picture

People with great initiatives deserve a clear and smooth pathway to implement them on time. Also, people with not-so-great initiatives deserve fast yet meaningful feedback in order to iterate their projects or to simply drop the ball and move on with the next experiment. Sadly, neither of these situations normally...

By Alberto Blanco on May 30, 2022