The Classic Bureaucratic Elements Remain but Are Emerging in 21st Century Ways
Hierarchy
Some form of a hierarchy will exist: You will have fewer layers, have more teams, broader networks; but, you still will have organizational levels, every person or unit will not report to one person.
Centralized Decision Making
Decisions obviously will still be made: While key decisions regarding strategic business direction, facilities planning, advertising, etc. remain fairly centralized, decisions concerning strategic implementation will be made locally and many other product and customer service decisions will be pushed down the hierarchy closer to the action.
Personal Specialization
People will be specialists in some set of specified functions: They may be skilled in four or five functions instead of one or two, but there is a limit to the number and variety of functions in which a person can be skilled.
Line Operations and Staff Support
There will be some form of line operations and staff support: The line operations may be built around more flexible work teams working in parallel and doing many steps in a process rather than being organized in rigid functions; and, the available staff support may be much smaller and have its role defined differently, but both will exist.
Rules, Regulations, and Policies
You are going to have some form of rules, regulations, and policies: They may be more flexible, allowing leeway for different local conditions or situations, but they will exist to help set the culture--“the way we do business around here”--and to prevent anarchy.
Controls
You will also have budget, head count, or other control mechanisms: They may be less rigid, there may be greater collaboration in setting and utilizing such mechanisms, but they will exist.
Functional Charters and Job Descriptions
These will exist to some degree: But, those that do exist will be broadly written to provide a general framework to the business and they will not be so rigidly interpreted as to create silos and an “it’s not my job” mentality; also, they will be written to encourage teamwork and collaboration within and across functions.
If we pull together the seven elements of bureaucracy with the information underneath each one, we can get a glimpse of how the transformed enterprise, as noted earlier—as being one that is flatter, more flexible, fast-acting, team-oriented, and customer-driven—is emerging. Yet at the same time it is easy to see how the elements of the bureaucratic framework still remain viable in the total scheme of things although they are far afield from how Weber first envisioned them.
So in summary bureaucracy is not at all dead; it is alive and well, but it is morphing and adapting.